ACCOUNT MANAGER - OUTSIDE SALES
(Positions available in: Houston, Dallas, Ft. Worth, Austin, San Antonio,
Oklahoma City, & Tulsa)

We are looking for Account Managers with a proven track record in sales.
Responsibilities include servicing new and existing accounts in a systematic
way and developing proposals for technical presentations. Minimum 1 year
outside sales and cold calling experience required. For more exciting information regarding a rewarding sales career at LOGIX, go to www.sellforlogix.com!

TECHNICAL SUPPORT TECHNICIAN – LEVEL II
(Houston, TX)

This position is responsible for providing accurate information to both internal and external customers on all inbound and outbound calls, utilizing trouble-shooting skills, test equipment and surveillance tools to provide expeditious resolutions.

Essential functions include (but are not limited to): Answering inbound calls from both internal & external customers to meet the needs of all customers in a timely & professional manner; Responsible for analyzing, testing and trouble-shooting quality of service internet/data issues; Confidently providing information & updates to customers experiencing quality of service issues; Working in unison with other departments & customer vendors to identify & resolve issues; Maintaining daily log of customers requiring follow up; Creating event tickets, maintaining ownership & following through to final resolution; Performing proactive customer service; Maintaining accurate records.

Successful candidate should have at least 5 years networking experience; minimum of 2 years Customer Service/IT Helpdesk experience; ability to follow SOPs, process flows & network documentation; strong understanding of TCP/IP; effective trouble-shooting skills for layer one issues & router configurations; ability to configure Adtran, Cisco & Netopia routers; ability to configure Linksys, Dlink & Netgear small business routers; understanding of IP routing, VLAN switching & IP Sub Netting; strong understanding of NAT, PAT & DHCP configurations, as well as DNS, EMail & Web hosting.

High school diploma or GED required. College degree in Telecommunications preferred. Two years Telecommunications work experience preferred.

TECHNICAL SUPPORT TECHNICIAN - LEVEL I
(Houston, TX)

Our Level I Technical Support Technicians are responsible for providing accurate information to both internal and external LOGIX customers on all inbound and outbound calls utilizing trouble-shooting skills, as well as testing equipment and surveillance tools to provide expeditious resolutions.

Previous experience in telecom sales or customer service required. Familiarity with LOGIX products & services a plus. Detail oriented and able to self-manage, track and record daily activity. Good comprehension of telephone etiquette & office protocol, good organizational & coordinating skills.

High school diploma or GED required. College degree in telecommunications preferred. 2 years telecommunications work experience preferred. Proficient in Word & Excel applications.

CUSTOMER CARE REPRESENTATIVE
(Houston, TX)

Our customer care representatives handle inbound calls regarding service to our customers and billing issues. Previous inbound call center or customer service experience of at least 2 years is required and previous telecom experience is preferred. High school diploma or GED required.

TECHNICAL SUPPORT CENTER – DATA SUPPORT MANAGER
(Houston, TX) 

The TSC Data Support Supervisor/Manager will manage all TSC Data Support staff activities associated with the maintenance and support of all Logix Data, DDTx and VOIP Smart Customers.  Duties include managing the ticket flow so as to achieve quickest resolution for customers through proper troubleshooting efforts, trouble analysis and handoff to the proper Tier 2 or 3 support groups.  Will also Manage/monitor trouble escalations as needed, provide for technical training as required, attend to group administrative matters and schedule shift assignments.

5+ years experience in Data Networking/Operations/Management.  Excellent computer skills including Windows & Excel operation.  Cisco Certified Network Administrator (CCNA) desirable. 

Download and complete our employment application in PDF or Microsoft Word format. Email it to recruiting@logixcom.com, fax it to 888-830-6038 or mail it to:

PEOPLE! Department
LOGIX Communications
100 Park Avenue
Suite 800
Oklahoma City, OK 73102

Note: It is the responsibility of the candidate to prove his/her qualifications for the position for which they apply. LOGIX reserves the right to require pre-employment drug testing of all potential candidates.

FT. WORTH
National Career/LOGIX Communications Job Fair
Wednesday, August 25, 2010
Will Rogers Memorial Center/South Texas Room – Amon Carter Jr. Exhibit Hall
Ft. Worth, TX
11 am - 2 pm

HOUSTON
RecruitMilitary/LOGIX Communications Customer Service Job Fair
Thursday, August 26, 2010
Reliant Stadium (Home of the Houston Texans), 1 Reliant Park
Houston, TX
11 am - 3 pm

AUSTIN
University of Texas Communications Fair/LOGIX Communications 
Wednesday, October 27, 2010
UT Austin Campus – TX Union Ballroom
Austin, TX
12 – 5 pm

Our PEOPLE! have the opportunity to apply for various open positions throughout the company. These transfers may be requested in accordance with our Internal Transfer Program:

To be eligible for a transfer, employees must:

• be employed in their current position for a minimum of twelve (12) months and in good employment standing;
• be qualified for the position for which they wish to apply;
• complete and submit Employee Transfer Request