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Moving FAQs
| Are there
costs associated with moving my local telephone service? |
Yes. The costs will vary according
to the type of services that will be installed at the
new location. Please call 1-888-995-MOVE (6683) for more information.
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| How much
notice does LOGIX require to schedule a move? |
| Allow 30 to 60 days notice for an existing
building and 60 to 90 days notice for newly constucted buildings. |
| What happens
if I'm unable to give you the required notice? |
| Failure to provide the required notice
will result in an expedite charge and a
possible service interruption. |
| Do my
phone and data vendor's need to be involved during the move? |
| Yes. Your phone and data vendors will be responsible
for moving and installing your phone system and computers at the new
location. |
| Will
a LOGIX technician need access to the new location? |
| A
LOGIX technician
will need access to your new location to complete a site survey. This
will provide LOGIX with important information and may help prevent unexpected delays. Upon completion of
the site survey LOGIX will work with you to map out all of the details and time frames for your move. |
| If my
business is moving into a new building that did not have
prior phone service, how do I ensure that LOGIX
can move service to the new location? |
| Your contractor will need to run conduit
from the outside perimeter into the building from the
telephone company terminal or pedestal. General
contractors are familiar with this requirement. This is known as establishing entrance facilities. Providing
LOGIX at least 60 days notice to plan and complete your move will
ensure that enough time is allowed for any unforeseeable
issues. |
| What are
the requirements for LOGIX to order my highspeed connection if the new location is under construction?
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- Construction of the telephone room walls must be complete.
- Electric outlets must
be installed and working in the telephone
room.
- An electrical ground bar must be installed in the telephone room.
- A plywood backboard should
be mounted within six feet of the electrical outlet.
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| Will our phone numbers have to change? |
| You may keep any of your telephone numbers. However, there may be additional monthly charges associated with keeping the same phone numbers. Please call 1-888-995-MOVE (6683) for more information. |
| LOGIX
is my Internet provider. Will my IP addresses have to
change? |
| No, your IP addresses will not change. Your vendor or network administrator will be
responsible for setting up your LAN (local area network) at your new location. |
| What will
happen to my Toll-Free numbers when I move? |
| Your LOGIX Toll-Free numbers will continue
to work as they always have unless a change is requested. |
| Who will
update our new address information for Directory Assistance
and in the phone books? |
| LOGIX will update Directory Assistance
and the White Pages. Please contact the Yellow Pages
or other phone books to update their
records. |
Final Checklist:
- Phone room - backboard, ground and electrical outlets
- Phone vendor - phone equipment, inside
and outside wiring and phone jacks
- IT vendor - computers, servers and LAN wiring
Call LOGIX at 1-888-995-MOVE (6683)
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